Purchase and return policy

GENERAL TERMS AND CONDITIONS

Definitions

The present general terms and conditions of sale regulate in an integral manner all transactions of sale of products and services that may be offered, provided or carried out from the aprendemt.com web page owned by Cristina Ballesteros Ferrón (hereinafter aprendemt.com), with Tax Identification Number or Code no. 75266119E, registered office at Avenida de las Losas, nº11, B52, Almería.

These terms and conditions may be modified by Aprendemt.com at any time, being the user informed of the existence of any new version of these that contain substantial changes.

This document (as well as all other documents mentioned herein) regulates the conditions governing the use of the aprendemt.com website and the purchase or acquisition of services on it.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the user must have read the Legal Notice and the General Conditions of Use, including the cookies policy and the privacy and data protection policy.

By using this Website or by making and/or requesting the purchase of a product and/or service through this Website, the User agrees to be bound by these Terms and Conditions and all of the above, and if you do not agree to all of the above, you should not use this Website.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of the services is requested will be applicable.

For all questions that the User may have in relation to the Conditions, he/she can contact the owner using the contact details provided above or by using the contact form.

2. Sales channels
Aprendemt.com markets its products and services through the following sales channels:

aprendemt.com website

3.The user

• El acceso, la navegación y uso del Sitio Web, confiere la condición de usuario, por lo que se aceptan, desde que se inicia la navegación por el Sitio Web, todas las Condiciones aquí establecidas, así como sus ulteriores modificaciones, sin perjuicio de la aplicación de la correspondiente normativa legal de obligado cumplimiento según el caso. El Usuario asume su responsabilidad de un uso correcto del Sitio Web. Esta responsabilidad se extenderá a:Hacer uso de este Sitio Web únicamente para realizar consultas y compras o adquisiciones legalmente válidas. No realizar ninguna compra falsa o fraudulenta. Facilitar datos de contacto veraces y lícitos, por ejemplo, dirección de correo electrónico, dirección postal u otros datos.

• El Usuario declara ser mayor de 18 años y tener capacidad legal para celebrar contratos a través de este Sitio Web. El Sitio Web está dirigido principalmente a Usuarios residentes en España. Aprendemt.com no asegura que el Sitio Web cumpla con legislaciones de otros países, ya sea total o parcialmente.

4.Aplicabilidad de las condiciones generales

These Conditions shall apply to:

1. Consumidores que adquieran productos o servicios para uso particular, en ningún caso para personas que ostenten la condicion de empresario o profesional.

– Se consideran Consumidores finales todos aquellos que no actúen como profesionales y/o empresarios con un propósito comercial, empresarial o profesional.

5. Object

The present conditions are intended to regulate the contractual terms for the purchase of products and provision of services, the consideration owed by the user to Aprendemt.com, as well as the use of the service by the user. The provision of the services will be carried out by means of the obtaining, disposition, organisation, use and management by Aprendemt.com of the technical, human and operative resources necessary for this purpose and, always and in any case, as consideration for the prices in force at any time.

• Las condiciones comerciales de este servicio y las ofertas que eventualmente puedan llevarse a cabo por Aprendemt.com, por lo que pueden ser consultadas, archivadas o impresas.
• El contenido y el alcance de los servicios se rigen por los acuerdos contractuales respectivos, exclusivamente de acuerdo con las funcionalidades del servicio descrito en la celebración del contrato en Aprendemt.com.

6. Conditions of access and purchase

Access to the Aprendemt.com Website is free and confers the condition of User on the person who accesses it, regardless of the subsequent use of the services offered.

The User must register in order to purchase in our shop by filling in a form, which will involve assigning personal credentials consisting of a unique identifier (which will be the email address) and a password, whose conservation and custody will depend exclusively on the User, who must operate with them with due diligence. Therefore, he/she shall not use other passwords that are not his/her own, with the aim of impersonating other Users in the use of apredemt.com.

The purchase of products and services on aprendemt.com may only be made by users over eighteen (18) years of age, who must follow the steps and instructions that accompany the entire purchase process, consisting, by way of example:

i) Completion of the registration form or the identification form for previously registered users.
ii) On-screen display of the order summary, delivery conditions and shipping costs, if applicable;
iii) Acceptance of the purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, if applicable, of the existing Particular Conditions.

7. Pedidos a través de la web

No se podrá realizar pedido válido alguno sin aceptar expresamente, a través de las casillas habilitadas a estos efectos, los términos y condiciones y la política de privacidad de Aprendemt.com.

All orders will be considered as purchase offers subject to these terms and conditions. Aprendemt.com reserves the right to accept them if the requirements of these terms and conditions are not met.

Once an order has been placed, the system automatically generates a confirmation of receipt of the order. However, this confirmation does not imply automatic acceptance of the order, since Aprendemt.com reserves the right to collect additional information related to the identity and address to ensure both a correct shipment of the order, and to ensure the absence of fraud related to transactions.

Orders can be placed 365 days a year, at any time, except at times when the service is suspended for maintenance or other commercial circumstances and/or force majeure.

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option to wait until the product is available or cancel the order.

8.Delivery

Delivery service is included, carried out by an external transport company that will make the deliveries on behalf of Aprendemt.com and will follow up the orders with the relevant security and control measures. The delivery service includes:

• Envio a domicilio. Envio a una sucursal del servicio de paquetería en caso de no encontrar al Usuario en su Domicilio.

Se considerará que se ha producido la entrega en el momento en el que el usuario o un tercero indicado por él adquiera la posesión material de los productos.
El plazo de entrega para el pedido variará según el método de envía seleccionado y se verá indicado en el sitio web una vez se obtenga la confirmación del pedido, en cualquier caso no superará los 30 días a contar desde la fecha de a confirmación del pedido. En caso de que no se pueda cumplir con la fecha de entrega o la posibilidad de anular el pedido obteniendo el reembolso total del precio pagado. Si el destinatario se encuentra ausente en el momento de la entrega, se dejará un aviso para que pueda recoger el envío en el lugar y en los plazos que se indiquen. Transcurrido el plazo sin que se produzca la recogida, el envío será devuelto a Aprendemt.com. Los Pedidos viajen siempre por cuenta y riesgo del usuario/cliente. Cualquier gasto suplementario no previsto en nuestras tarifas (embalajes marítimos, métodos especiales de descarga, envíos por régimen de equipaje, avión, etc.) serán siempre por cuenta y riego del usuario/cliente.

9.Price

• It is understood that the price of each product is the price marked on the product available in the establishment appears on the website at the time of placing each order. The user must pay the marked price, including the applicable taxes, together with the shipping costs, which will be added to the final price to be paid.
• All prices used by Aprendemt.com are in Euros, including VAT and excluding other costs such as administration, taxes and travel, shipping or transport costs, unless expressly stated otherwise.
• All prices that the Aprendemt.com uses for its goods and services, on its website or otherwise disclosed, may be changed at any time.
• The price relating to a service is determined by Aprendemt.com on the basis of the hours actually spent. The price is calculated according to Aprendemt.com’s usual hourly rates, valid for the period in which the work is performed, unless a different hourly rate has been agreed.
• If the parties have agreed on a total amount for a service provided by Aprendemt.com, this is always a target price, unless the parties have expressly agreed in writing on a fixed price from which no deviation is possible. The Aprendemt.com is entitled to deviate up to 10% of the target price.
• If the target price is to be more than 10% higher, aprendemt.com must inform the customer in due time why a higher price is justified. If the target price is more than 10%, the customer has the right to cancel the part of the order that exceeds the target price plus 10%.
• Aprendemt.com has the right to adjust prices annually according to the updated CPI. The customer will be informed of price increases and changes.
• The consumer has the right to withdraw from the Aprendemt.com contract if he/she does not agree with the price increase..

10.Payment

Payment of the order by the customer shall be made immediately, unless the parties have made other agreements on this or a different payment term is indicated on the invoice.

The terms of payment are considered strict. This means that if the customer has not paid the agreed amount by the last day of the term, he is considered in default and in arrears by law, without Aprendemt.com having to send the customer a reminder or notice of default.

Aprendemt.com reserves the right to make delivery subject to immediate payment or to demand a guarantee for the full amount of the services or products.

In addition, a delay in payment of more than one month or the temporary suspension of services on two occasions due to late payment will entitle aprendemt.com to the definitive interruption of the services and the corresponding termination of the contract, with 15 days’ prior notice, being able to request, where appropriate, compensation for early cancellation of these General Conditions and the payment of the years and damages that may be caused as a result of non-compliance.

11. Means of payment

The accepted means of payment are:

• Los medios de pago aceptados son:
• Payment by Paypal.

• Bank transfer

Aprendemt.com reserves the right to change the payment methods, being able to create new ones or eliminate some of the existing ones, without the user/customer of the Website being able to make claims for this reason. However, if the change of payment method affects an order already placed, aprendemt.com may contact the user/customer to inform him/her of the change, offering him/her the option to cancel the order if he/she considers it convenient.

• Payment by credit/debit card: We reserve the right NOT to accept certain payments with certain credit cards.
• Payment by Paypal
• Transferencias bancaria.

Aprendemt.com reserves the right to change the payment methods, being able to create new ones or eliminate some of the existing ones, without the user/customer of apredemt.com being able to make claims for this reason. However, if the change in the payment method affects an order already placed, aprendmt.com will contact the user/customer to inform them of the change, offering them the option to cancel the order if they consider it appropriate.

• Payment by credit/debit card: The charge is made online, that is to say, in real time through the payment gateway of the corresponding financial entity and once it has been verified that the data communicated are correct. In order to provide maximum security to the payment site Aprendemt.com uses secure payment systems of leading financial institutions in electronic commerce. In this sense, the confidential data are transmitted directly and in encrypted form (ssl) to the corresponding financial entity. The SSL encryption system used confers total security to the transmission of data through the network. The user/customer’s data are totally confidential and protected. Credit card details are not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the financial institution of the merchant’s name, through its secure payment gateway. The credit cards will be subject to checks and authorizations by the issuing entity of the same, but if this entity does not authorize the payment, aprendemt.com is not responsible for any delay or non-delivery and no contract can be formalized with the user/customer. Aprendmt.com reserves the right to verify the personal data provided by the user/customer and to take the measures it deems appropriate (including the cancellation of the order) so that the goods purchased are delivered in accordance with the data contained in the order.

• Paypal payments are made directly on the PayPal website, following the conditions of use established by Paypal. If the order is not paid within one hour, Aprendemt.com will consider the order cancelled.

12.Garantia

Apredemt.com offers a 1 month warranty on products sold from the date of purchase that includes:
In the event that the product has a manufacturing defect or failure that makes the product unusable, the Client or Consumer may claim it to Aprendemt.com, having the option to request replacement by an article of the same class and model.

13. Right of withdrawal

• The end consumer has the right to withdraw from the contract concluded via aprendemt.com within 14 calendar days without giving any reason.
  The withdrawal period shall expire 14 calendar days after the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, has acquired physical possession of the goods.
• To exercise the right of withdrawal, the Consumer must notify Aprendemt.com of their decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email).
• In order to comply with the withdrawal period, it is sufficient that the communication concerning the User’s exercise of this right is sent before the expiry of the withdrawal period.

• In case of withdrawal, Aprendemt.com will refund all payments received from the User, with the exception of delivery costs.
• Aprendemt.com will proceed to make the refund using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly provided otherwise, in any case, the User will not incur any costs as a result of the refund. Aprendemt.com may withhold the refund until it has received the goods, or until the User has provided proof of the return of the goods, whichever condition is met first.

• The consumer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
• It is hereby specified that any Products not sealed after delivery or which may be subject to return for sanitary reasons or health protection purposes are not subject to withdrawal (including, but not limited to, any beauty care Products if their cover or closure is removed).
• The right of withdrawal shall not apply to contracts relating to:
• The supply of goods whose price depends on fluctuations in the financial market that Aprendemt.com cannot control.
• The supply of goods made to the specifications of the consumer and user or clearly personalised.
• The supply of goods that are likely to deteriorate or expire quickly.
• The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
• The supply of goods which after delivery and taking into account their nature have been inseparably mixed with other goods.
• The supply of digital content that is not provided on a tangible medium where performance has begun with the prior express consent of the consumer and user with the knowledge that he/she loses his/her right of withdrawal as a result.

14. Duration of the service contract

The agreement between Aprendemt.com and the customer about a service or services is concluded by a, unless something else arises from the nature of the agreement or the parties have expressly agreed otherwise in writing.

If an agreement has been concluded for a definite period, it shall tacitly become an agreement for an indefinite period after the expiry of the term, unless one of the parties terminates the agreement with due observance of a period of notice, or a consumer terminates the agreement with due observance of a period of notice of 1 month, as a result of which the agreement terminates by operation of law.

If the parties have agreed a deadline for the completion of certain work within the term of the agreement and this deadline is exceeded, the customer must notify Aprendemt.com in writing of the non-compliance.

15.Confidentiality

The customer keeps secret any information in whatever form he receives from aprendemt.com.
The same applies to all other information from aprendemt.com which the customer may reasonably suspect to be secret or confidential to the comma or which may be expected to cause damage to its dissemination.
The customer shall take all necessary measures to ensure that he also keeps secret the information mentioned in paragraphs 1 and 2.
The obligation of confidentiality set out in this Article shall not apply to information:

1. That it was already public before the customer became aware of this information or that it later became public without this being the result of a breach of the customer’s duty of confidentiality.
2. Which is made public by the customer on the basis of a legal obligation.

The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of three years after its expiry.

16. Customer service
    Aprendemas.com has a service of attention to the user so that the user can manage his complaints, doubts, or can request guarantees and execute the right of withdrawal.
    The user can direct his complaints, claims or requests of information to the customer service:
    By sending an email to Cristina. Ba*********@ma**.com
    By calling 622 90 36 00 from 10:00 to 12:00.
    Filling in the form available in the customer service section.
    All doubts and especially complaints and suggestions will be dealt with as quickly as possible, without exceeding in any case the deadlines established by law.
    Likewise, you will have proof of the same by means of the delivery of a receipt in writing or on paper or any other durable medium.

17.Technical means to correct errors
Likewise, this information can also be corrected by the user through his personal space of connection to the website using the contact details provided in the clause (general information) Aprendemt.com.

The user is informed that in the event that he/she detects that an error has been made when entering the data necessary to process his/her purchase request on the website, he/she may modify them by contacting Cristina. Ba*********@ma**.com
In any case, as the user has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.
Similarly, the user is referred to consult the legal notice and general conditions of use for more information on how to exercise their right of rectification as established in the organic law 3/2018, of 5 December, on the protection of personal data and guarantees of digital rights.

18. Liability of aprendemt.com
    Aprendemas.com is only liable for any damage suffered by the customer to the extent that such damage is caused by intent or deliberate recklessness.
    If aprendemt.com is liable for any damages the liability over will reach the direct damages resulting from or related to the execution of an agreement.
    Aprendemt.com is never liable for indirect damages such as consequential damages, lost profits, lost savings or damages to third parties.
    If aprendemt.com is liable, its liability is limited to the amount of the invoice.
    All images pictures pictures colours drawings descriptions on the website or in a catalogue are only indicative and approximate and cannot give rise to set-off and/or (partial) dissolution of the agreement and/or suspension of any obligation.
19. Modification of terms and conditions:

• Aprendemt.com has the right to change or supplement these general terms and conditions.
• Minor changes can be made at any time.
• Major substantive changes will be discussed with the client as far in advance as possible.
• Consumers have the right to terminate the agreement in case of a substantial change in the General Terms and Conditions.

20. Protection of personal data
Cristina Ballesteros Ferrón, is responsible for the processing of the user’s personal data and informs you that these data will be processed in accordance with the provisions of the Organic Law 3/2018 of 5 December on the protection of personal data and guarantee of rights (LOPD) and Regulation (EU) 2016/679 of 27 April 2016 (RGPD) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, for which you are provided with information on the processing:

1. Purpose of processing
   To maintain a commercial relationship with the user

2. Data collected
The personal data collected on this site are as follows:

• Account opening: when creating the user’s account, the user’s name, surname, telephone number, postal address,

• Login: when the user connects to the website, he/she registers, in particular, his/her surname, first name, access data, usage data, location and payment data.
• Profile: the use of the services provided on the website allows you to enter a profile, which may include an address and a telephone number.
  -Payment: as part of the payment for the services offered on the website, financial data relating to the user’s bank account or credit card are recorded.
• Communication: when the website is used to communicate with other members, data relating to user communications is stored temporarily.
• Cookies: Cookies are used when using the site. The user has the possibility to deactivate cookies in their browser settings.

Use of personal data

• Implementation of user assistance;
• Personalisation of services by displaying advertisements based on the user’s browsing history according to their preferences; prevention and detection of fraud such as malware (malicious software) and security incident management;
• Management of possible conflicts with users; the sending of commercial and advertising information according to the user’s preferences.

4. Sharing personal data with third parties
   Personal data may be shared with third parties in the following cases:
   When the user uses payment services, for the implementation of these services, the website is in contact with third party banking and financial institutions with which it has entered into contracts;
   When the user posts publicly accessible information in the free comment areas from the website;
   When the user authorises a third party website to access his or her data;
   Where the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of the provision of services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
   If required by law, the website may transmit data in order to file complaints against the website and to comply with administrative and judicial procedures;
5. Security and confidentiality
   The website uses organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of transmission or storage of information on the Internet.
6. Implementation of user rights
   In accordance with the regulations applicable to personal data, users have the following rights, which can be exercised by sending their request to the address avenida de las los losas, número once coma b 52 04721 Almería or to the e-mail cr******************@ma**.com

The right to withdraw consent at any time.
Right of access, rectification, portability and deletion of data and to limit or oppose its processing.
The right to lodge a complaint with the supervisory authority (agpd.es) if you consider that the processing does not comply with the regulations in force.

Language of the contract
These general terms and conditions of sale are written in Spanish. In the event that they are translated into one or more foreign languages, the Spanish text shall prevail in case of dispute.

22.Applicable legislation
The user undertakes to make correct and appropriate use of the services and the aprendemt.com website in accordance with the law, with these general conditions, the legal notice and conditions of use of the portal, as well as with any other conditions, regulations and instructions which, where applicable, may be applicable.
These general contracting conditions are governed by Spanish law, and the Spanish courts and tribunals are competent to hear any questions that may arise in relation to their interpretation, application and compliance.
The user expressly waives any other jurisdiction that by application of the law in force, may correspond and voluntarily submits to the jurisdiction of the courts and tribunals of the city of the domicile of Cristina Ballesteros Ferrón.